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Shopping Information

How do I cancel the order, I have placed?
You can cancel your order before it has been packed at our warehouse. If your order has already been shipped, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.
How can I get my order delivered faster?
You can choose 3 Hours Delivery options during checkout time for fast Delivery. Right now, we are providing 3 Hours Delivery Service only in Agra but very soon we reach every city.
What is Goodin3's Return and Exchange Policy? How does it work?
Goodin3’s returns and exchange policy gives you an option to return or exchange items purchased on Goodin3 for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

1. Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
2. Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Goodin3 credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.


>After pick up, we will do a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately. The following EXCEPTIONS and RULES apply to this Policy:

Payment Information

How can I pay for my order at Goodin3 ?

We support the following payment options at Goodin3:

• Cash On Delivery (available in selected pin codes)

• Credit Card

• Debit Card

• Wallet

Why can't I see the COD option on my payment page ?

If you do not see a COD option on your payment page, this may be due to one of the following reasons:

• Your order value may be less than Rs. 199 or over Rs.2999.

• Our courier partners may not support the Cash on Delivery option for your delivery address.

What should I do if my payment fails ?

• Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

Orders and Returns

How do I cancel my Order ?

• Tap on "My Orders" section under the main menu of your App/Website and then select the item or order you want to cancel

How do I place an exchange request on Goodin3 ?

If you would like to exchange products purchased from Goodin3, please follow below mentioned steps:

• You can create exchange for products purchased from Goodin3 within the specified return/exchange period (check product details page for the same) under “My Orders” section of App/Website. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference

• Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.

• Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.

• At any time, you can track the status of your exchange requests under “My Orders” of App/Website/M-site.


Are there any charges for "3 Hours" delivery service?

• No, 3 Hours Delivery Service is free.

How to avail 3 Hours Delivery on product ?

• To check eligibility for 3 Hours Delivery, please enter your pin code on the product details page and look for delivery options.

• Our 3 Hours Delivery Service is available on both Goodin3 Web but for selected products & selected pin codes only.

• Please note Agra Users need to place an order after 10:00 AM and before 06:00 PM to avail 3 Hours Delivery. Orders placed after 06:00 PM will not be eligible for 3 Hours Delivery services.

• Right now, 3 Hours Delivery available only in Agra.

When can I expect my 3 Hours Day Delivery Package to be delivered ?

• Orders placed with 3 Hours Delivery option will be delivered within 3 Hours.

On which days, 3 Hours Delivery is not Applicable ?

• Orders placed on Sunday are not eligible for 3 Hours Delivery.

What are the Terms & Conditions of your 3 Hours Delivery services?

• Terms and conditions of our 3 Hours Delivery services are mentioned below:

• Only Agra Selected Pin Codes to qualify for 3 Hours Delivery service.

• Applicable on both COD and Prepaid Orders

• The delivery guarantee applies to attempted delivery by the promised date. Goodin3 will not be responsible to provide guaranteed delivery if the customer is not present at the delivery address to receive it.

Why my Order is not qualified for 3 Hours Delivery services?

• Your Order may not be qualified for 3 Hours Delivery due to any of the below mentioned reasons:-

• Your Pin-code is not serviceable for 3 Hours Delivery Service. Please enter your pin code on the product page to see if the 3 Hours Delivery is available in your location.

What are the Terms & Conditions of your 3 Hours Delivery services?

•Selected Product is not eligible for 3 Hours Delivery Service. Please check on the individual product page to see if it can be delivered using 3 Hours Delivery option.

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